At The Grooming Loft Wakefield, our goal is to treat all pets entrusted in our care with patience, compassion and always ensuring their safety, health and well-being.
We reserve the right to refuse service if we feel either the groomer or pet may be harmed in the grooming process.
Fleas:
All pets must be up to date with flea treatments to avoid contaminating the salon and affecting others appointments. If fleas are found during your pets appointment there will be a charge of £10 to pay for decontamination of the salon.
Cancellations:
All cancellations require 48 hours notice. For cancellations made with less than 48 hours notice, 50% of the total groom cost will be charged.
No Shows:
No show appointments will be charged the full amount of the appointment. As a small business, these losses are detrimental to us.
Anxious Pets:
pets simply don’t like being bathed or groomed and the stress of it overwhelms them, making them nearly impossible to work on. We deal with these pets by doing whatever we can within reason.
Matted coats:
Matts in your pets coat can harm and tear their skin. Grooming visits should be scheduled every 4-8 weeks to maintain a matt free coat. If not maintained the coat may need shaving to remove matting. De-matting can also incur extra charges.
Customer Satisfaction:
Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make these adjustments. Either on collection of your pet from their appointment, or book you in for a follow up correction appointment.